CSM Enablement sessions
A working session for partners on how Customer Success Managers are trained, rotated and kept sharp. See the playbook behind our enablement programme, running since 2023.
Reserve your seatA rotation, not a one-off training.
Since 2023, we have been running 馃摉 CSM enablement sessions. More details: https://www.notion.so/livestorm/CSM-Enablement-rotation-bd096d0d3f3540fd8273cc8ed55053eb 馃煡 Mandatory for CSM team
Each session is built around a real CSM topic, led by a teammate who owns it, and designed so the learning goes straight into customer conversations.
Rotating owners
Sessions rotate between team members, so expertise is shared and never sits with one person.
Applied practice
Real accounts, real scenarios and clear takeaways you can use the next day.
Shared standards
One consistent way to onboard, renew and grow customers across the team.
60 min of structured, usable content.
- OpenContext and goalsWhy this topic matters for CSMs and partners right now.
- CoreWalkthrough of the playbookThe process, the tooling and the decisions behind them.
- LiveScenarios and discussionWork through real customer situations together.
- CloseQ&A and next stepsQuestions answered and actions to take away.
What attendees say.
鈥淐lear, practical and immediately useful. We reused the framework in our next customer review.鈥滳SM attendee
鈥淗earing how the rotation works helped us shape our own enablement approach.鈥漃artner team lead
鈥淪hort, focused and no filler. Exactly what an enablement session should be.鈥滳ustomer Success
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Supported by our partners.
Who is this for?
Customer Success Managers and the partner teams who work alongside them.
Is attendance required?
It is mandatory for the CSM team. Partners are warmly invited to join.
How long is the session?
The session runs 60 min, starting at .
Who hosts it?
Chadhlia Mazouz leads the session on behalf of Livestorm.